Skip to content

Veeam Updates

Regularly updating Veeam Backup & Replication is important for security, bug fixes, compatibility, and correct operation with the Cloud4You Veeam Cloud Connect service.

Cloud4You provides customers with Veeam installation images intended for environment installation and updates.

Veeam images from Cloud4You

If you need a Veeam Backup & Replication installation or update image, contact Cloud4You Support. You will receive information about the image appropriate for the currently supported service version.

Before you start the update

Before updating:

  • check the current Veeam Backup & Replication version and build,
  • make sure the planned version is compatible with Cloud4You Veeam Cloud Connect,
  • create a Veeam configuration backup,
  • make sure the latest backup jobs completed successfully,
  • schedule a maintenance window,
  • make sure no important backup or restore jobs will run during the update,
  • download the correct image provided by Cloud4You.

Cloud Connect — version compatibility

Do not upgrade to a newer major version of Veeam Backup & Replication without first confirming compatibility with the Cloud4You service.

In a Veeam Cloud Connect environment, the Service Provider server must run the same or a newer major version of Veeam Backup & Replication than the customer server.

1. Check the current Veeam version

In the:

Veeam Backup & Replication

console, open:

Help
└── About

Check:

Version
Build

Example:

Veeam Backup & Replication
13.1.1.18

Before submitting an update-related request, it is worth providing Cloud4You Support with the exact build number currently in use.

2. Create a configuration backup

Before the update, we recommend creating a current Veeam configuration backup.

In the console, go to:

Main Menu
└── Configuration Backup

Check:

  • whether Configuration Backup is enabled,
  • when the last copy was created,
  • where the configuration backup is stored.

If you need a fresh copy before the update, start a configuration backup manually.

Important

A Veeam configuration backup makes it easier to recover the backup server and its settings if problems occur during the update.

3. Schedule a maintenance window

A Veeam update may require:

  • stopping Veeam services,
  • updating the configuration database,
  • updating infrastructure components,
  • restarting Windows.

Therefore, perform the update outside an active backup window.

Before starting, check:

Home
└── Running

and make sure that no:

  • backups,
  • Backup Copy Jobs,
  • restores,
  • replications,
  • other jobs that require Veeam infrastructure

are running.

4. Download the Veeam image

Cloud4You provides Veeam installation images for customers using the service.

If you do not have the correct image:

  1. contact Cloud4You Support,
  2. provide the current Veeam Backup & Replication version,
  3. indicate that you use Veeam Cloud Connect,
  4. request an image intended for the update.

Example information for the request:

Current Veeam version: 12.x / 13.x
Build: x.x.x.x
Service: Veeam Cloud Connect
Purpose: Veeam Backup & Replication update

Tip

Before updating a larger environment, it is also worth providing information about integrations in use, such as VMware, Hyper-V, Proxmox, Veeam Agents, or additional plug-ins.

5. Mount the ISO image

After receiving the image, copy it to the Veeam Backup & Replication server or mount it directly to the virtual machine.

In Windows, you can:

  1. right-click the ISO file,
  2. select:
Mount

The image will appear as an additional DVD drive.

You can also mount the ISO from the hypervisor if the Veeam Backup Server runs as a virtual machine.

6. Start the installer

Open the mounted image and run:

Setup.exe

Important

Veeam recommends starting the update from the main Setup.exe located on the installation image.

Do not manually start individual installers from ISO subdirectories unless required by a specific vendor procedure.

Update or upgrade?

Depending on the version in use, the installer may provide different operations.

Update

For an update within a supported version, you may see:

Modify

followed by the update wizard.

An update may include:

  • security fixes,
  • cumulative updates,
  • bug fixes,
  • a newer build within the same product line.

Upgrade

When moving to a newer product version, the installer may display:

Upgrade

Example:

Veeam Backup & Replication 12
        ↓
Veeam Backup & Replication 13

Major-version upgrade

When using Veeam Cloud Connect, the Service Provider infrastructure must be upgraded first.

Upgrade your own Veeam Backup Server only after Cloud4You has confirmed compatibility with the new version.

7. Go through the update wizard

The Veeam wizard performs configuration checks before starting the update.

Depending on the update type, it may check:

  • operating system compatibility,
  • installed components,
  • required libraries,
  • database version,
  • compatibility of the current product version,
  • environment readiness for the update.

If the wizard reports:

Warning

read the message and assess its impact.

If it reports:

Error

do not start the update until the issue has been resolved.

8. Start the update

After the configuration checks, the wizard displays the components that will be updated.

Review the summary and start the update.

During the process:

  • do not shut down the server,
  • do not restart services manually,
  • do not start backup jobs,
  • wait for all stages to complete.

Depending on the update type, a server restart may be required.

9. Update infrastructure components

After the main Veeam Backup Server has been updated, some remote components may also require an update.

This includes, among other things:

  • Backup Proxy,
  • Backup Repository,
  • Mount Server,
  • WAN Accelerator,
  • other managed Veeam components.

If a component requires an update, Veeam may mark it as:

Out of Date

In that case, update the component from the console.

Note

The Veeam installer may also allow remote components to be updated automatically during the upgrade process.

10. Check the Service Provider

After the update, go to:

Backup Infrastructure
└── Service Providers

Check the connection to Cloud4You.

To force Veeam to retrieve current service information again, use:

Cloud4You
└── Rescan

After the operation, check:

  • Service Provider status,
  • Cloud Repository availability,
  • allocated quota,
  • absence of communication errors.

11. Check the Cloud Repository

Go to:

Backup Infrastructure
└── Backup Repositories

Check whether the Cloud4You Cloud Repository is available.

Then go to:

Home
└── Backups
    └── Cloud

Make sure existing backups are visible.

12. Run a Backup Copy Job test

After the update, we recommend running a test:

Backup Copy Job

Check whether:

  • the job starts correctly,
  • a connection to the Cloud Gateway is established,
  • data is transferred,
  • the session ends with Success.

Do not limit post-update verification to checking that the Veeam console starts successfully.

13. Perform a restore test

After a major update, it is worth performing a test restore of a small file.

Example path:

Home
↓
Backups
↓
Cloud
↓
select backup
↓
Restore guest files
↓
Copy To

This verifies the complete chain:

Veeam Backup Server
        ↓
Cloud4You Cloud Connect
        ↓
Cloud Repository
        ↓
Restore

More information:

File Restore

Updates and Veeam Cloud Connect

For Cloud Connect, version compatibility on both sides of the service is particularly important.

Flow:

Cloud4You
Service Provider
        │
        │ same or newer
        │ major Veeam version
        ▼
Customer
Veeam Backup Server

Veeam allows the Service Provider to run a newer supported version than the customer.

However, a scenario in which the customer upgrades to a newer major version of Veeam Backup & Replication than the Service Provider infrastructure is not supported.

Therefore, when moving to a new major version:

1. Cloud4You upgrades the Cloud Connect infrastructure
2. Cloud4You confirms the supported version
3. Customer receives the correct image
4. Customer upgrades Veeam Backup & Replication

Info

The order above applies to transitions between major product versions. Patches and cumulative updates do not require the same upgrade order between the Service Provider and customer.

Problems after the update

Service Provider is unavailable

Perform:

Backup Infrastructure
→ Service Providers
→ Cloud4You
→ Rescan

If the problem persists, check:

  • access to the Cloud Gateway,
  • DNS,
  • TCP port 6180,
  • credentials,
  • messages in the session history.

Port test:

Test-NetConnection <Cloud-Gateway-address> -Port 6180

Cloud Repository is not visible

Check:

Backup Infrastructure
└── Backup Repositories

Then perform a Service Provider Rescan.

More information:

Cloud Repository

Backup Copy Job stopped working

Check:

  • Service Provider status,
  • Cloud Repository availability,
  • quota,
  • job history,
  • components marked as Out of Date.

More information:

Backup Copy Job

Best practices

When updating a Veeam environment, we recommend:

  • not updating a production environment without verifying compatibility,
  • using an image intended for the supported service version,
  • creating a current Configuration Backup,
  • scheduling the update in a maintenance window,
  • updating required infrastructure components,
  • performing a Service Provider Rescan after the update,
  • running a Backup Copy Job test,
  • performing a restore test.

Post-update checklist

After the update, verify:

  • [ ] the Veeam console starts correctly,
  • [ ] all Veeam services are running,
  • [ ] infrastructure components are up to date,
  • [ ] the Cloud4You Service Provider is available,
  • [ ] the Cloud Repository is visible,
  • [ ] the quota is displayed correctly,
  • [ ] the Backup Copy Job works,
  • [ ] a restore test has been performed.

If all items have been verified, the update can be considered complete.

Need an image?

If you need a Veeam installation image compatible with Cloud4You Veeam Cloud Connect, contact Cloud4You Support.

Include:

Product: Veeam Backup & Replication
Current version:
Current build:
Planned update:

This will allow the correct image to be selected and version compatibility with the Cloud Connect service to be confirmed.