Cloud4You Knowledge Base¶
Welcome to the official Cloud4You documentation and technical support center.
Here you will find configuration instructions, administration guides, information about our services, and solutions to the most common issues.
Technical Support¶
If you cannot find the answer in the documentation or need assistance from the Cloud4You team, use our support portal or contact us by email: support@cloud4you.pl
Access to the support portal
To request an account for the support portal, contact us at:
support@cloud4you.pl
Once your account has been created, you can access the portal at:
How to prepare a support request?¶
The more precise information we receive at the beginning, the faster we can start proper diagnostics.
If applicable, include the following information in your request:
- customer name,
- service name,
- domain, hostname, or resource name,
- exact error message,
- date and, if possible, the exact time when the issue occurred,
- description of the actions performed before the issue occurred,
- information whether the issue occurs continuously or intermittently,
- name and version of the application being used,
- screenshot or relevant log excerpt, if it may help with diagnostics.
Example:
```text Service: Object Storage S3 Endpoint: https://s3.cloud4you.pl Operation: object upload Client: AWS CLI 2.x Error: SignatureDoesNotMatch Time of occurrence: 2026-08-27 14:30 CEST Issue occurs: during every upload attempt